Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (full name, email address, password, company name, job title)
• Profile information and preferences
• Documents you upload for signature or processing
• Digital signature data and biometric information
• Payment and billing information
• Communication preferences and settings
• Customer support communications and feedback

1.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, click patterns)
• Location information (general geographic location based on IP address)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies data

1.3 Information from Third Parties

We may receive information from:

• Integration partners and connected services
• Payment processors and financial institutions
• Identity verification services
• Marketing and analytics providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electronic signature services
• Process transactions and manage your account
• Send transactional emails, notifications, and service updates
• Provide customer support and respond to inquiries
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our terms
• Conduct research and analytics to improve our services
• Send marketing communications (with your consent)
• Personalize your experience and provide recommendations

2.1 Email Communications

We send various types of emails including:

• Transactional emails (account verification, password resets, document notifications)
• Service emails (system updates, security alerts, policy changes)
• Marketing emails (product updates, newsletters, promotional offers) - only with consent
• Document-related emails (signature requests, completion notifications, reminders)

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service Providers: We share information with trusted third-party service providers who assist in our operations (cloud hosting, payment processing, email delivery, analytics)
• Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Consent: When you explicitly consent to sharing your information

3.1 Third-Party Service Providers

We work with the following types of service providers:

• Cloud infrastructure providers
• Email service providers
• Payment processors
• Analytics providers
• Customer support tools

4. Data Security

We implement comprehensive security measures to protect your personal information:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• SOC 2 Type II compliance with annual audits
• Multi-factor authentication and access controls
• Regular security assessments and penetration testing
• Employee security training and background checks
• Incident response and breach notification procedures
• Data backup and disaster recovery systems

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable safeguards.

5. Data Retention

We retain your personal information for different periods:

• Account information: For the duration of your account plus 7 years for legal compliance
• Document data: According to your account settings, with a minimum of 7 years
• Transaction records: 7 years for tax and legal compliance
• Marketing data: Until you unsubscribe or withdraw consent
• Log data: 2 years for security and operational purposes

We may retain information longer if required by law or for legitimate business purposes such as fraud prevention or legal proceedings.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for transfers to countries with adequate protection
• Binding Corporate Rules for transfers within our corporate group
• Your explicit consent for specific transfers

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we may also send you an email notification.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: